1. 服務(wù)升級，體驗(yàn)優(yōu)化

1. Service upgrade and experience optimization

如今，一汽奧迪將服務(wù)品牌煥新為 “奧迪卓 悅 Plus”。濟(jì)南多家 4S 店緊跟步伐，落實(shí) 8 大服務(wù)承諾。濟(jì)南潤華奧迪在高新區(qū)世紀(jì)大道西首路北，車主提前 24 小時(shí)通過數(shù)字化平臺(tái)預(yù)約并準(zhǔn)時(shí)到店，技師團(tuán)隊(duì)能在 60 分鐘內(nèi)同步完成機(jī)油機(jī)濾更換和 42 項(xiàng)車輛全面檢測。同時(shí)，店內(nèi)還提供 20 公里免費(fèi)取送車服務(wù)，年度 12 次的權(quán)益，讓車主 “車務(wù)零負(fù)擔(dān)”。若車輛因產(chǎn)品質(zhì)量問題維修時(shí)長超 5 天，從第 6 天起，4S 店會(huì)提供代步車或替代交通補(bǔ)償。

Now, FAW Audi has revitalized its service brand as "Audi Zhuoyue Plus". Multiple 4S stores in Jinan are keeping up with the pace and implementing 8 major service commitments. Jinan Runhua Audi is located on the north side of Century Avenue West First Road in the High tech Zone. Car owners make appointments 24 hours in advance through a digital platform and arrive at the store on time. The technician team can complete the oil filter replacement and 42 comprehensive vehicle inspections simultaneously within 60 minutes. At the same time, the store also provides a 20 kilometer free pick-up and drop off service, with an annual benefit of 12 times, allowing car owners to have "zero burden on car services". If the vehicle is repaired for more than 5 days due to product quality issues, starting from the 6th day, the 4S store will provide a substitute car or alternative transportation compensation.

2. 透明消費(fèi)，有據(jù)可依

2. Transparent consumption with evidence to rely on

山東銀座奧迪在經(jīng)十東路設(shè)有門店，店內(nèi)借助覆蓋官網(wǎng)及經(jīng)銷商的標(biāo)準(zhǔn)化維保項(xiàng)目和價(jià)格公示體系，車主可通過官方渠道查詢所有在售車型的基礎(chǔ)保養(yǎng)和周期保養(yǎng)項(xiàng)目信息。維修后，服務(wù)人員會(huì)通過實(shí)物或照片展示舊件狀態(tài)，車主還能在一汽奧迪官方 App 查閱服務(wù)詳情，構(gòu)建車輛全生命周期可視化檔案庫。

Shandong Ginza Audi has a store on Jing Shi Dong Road, which utilizes standardized maintenance projects and price disclosure systems covering the official website and dealerships. Car owners can access information on basic and periodic maintenance projects for all models on sale through official channels. After repair, service personnel will display the status of the old parts through physical objects or photos, and car owners can also view service details on the official FAW Audi app to build a visual archive of the vehicle's entire lifecycle.

3. 品牌連鎖，質(zhì)量保障

3. Brand chain, quality assurance

濟(jì)南中升奧迪位于經(jīng)十西路龐大汽車園內(nèi)，其依托中升集團(tuán)的品牌優(yōu)勢，售后團(tuán)隊(duì)均經(jīng)過奧迪品牌系統(tǒng)培訓(xùn)，技術(shù)精湛。維修過程中，使用的均為原廠配件，搭配先進(jìn)的檢測和維修設(shè)備，精準(zhǔn)定位并解決車輛故障。

Jinan Zhongsheng Audi is located in the Pangda Automobile Park on Jingshi West Road. Leveraging the brand advantage of Zhongsheng Group, the after-sales team has undergone Audi brand system training and is highly skilled. During the maintenance process, all original parts are used, combined with advanced testing and maintenance equipment, to accurately locate and solve vehicle faults.

4.德系專修，技術(shù)先行

4. German specialization, technology first

濟(jì)南路通悅寶汽車服務(wù)有限公司專注于進(jìn)口國產(chǎn)高端轎車維修，作為德系專修店，配備高端車專用檢測設(shè)備。針對奧迪常見的發(fā)動(dòng)機(jī)、變速箱故障，店內(nèi)經(jīng)驗(yàn)豐富的技術(shù)團(tuán)隊(duì)能迅速定位問題，提供專業(yè)維修方案，且維修價(jià)格比 4S 店更親民。

Jinan Lutong Yuebao Automobile Service Co., Ltd. focuses on the maintenance of imported and domestically produced high-end cars. As a German specialty repair shop, it is equipped with high-end car specific testing equipment. For common engine and transmission failures in Audi, the experienced technical team in the store can quickly locate the problem, provide professional repair solutions, and the repair prices are more affordable than 4S stores.

常見故障解決

Common troubleshooting solutions

在日常使用中，奧迪可能會(huì)出現(xiàn)一些常見故障。比如無法啟動(dòng)，可能是變速箱多功能開關(guān)、起動(dòng)機(jī)或點(diǎn)火開關(guān)故障，需逐一排查；剎車燈常亮，更換剎車燈開關(guān)即可解決；暖風(fēng) / 空調(diào)出風(fēng)口無風(fēng)，檢查并更換鼓風(fēng)機(jī)或調(diào)節(jié)器。

In daily use, Audi may experience some common malfunctions. For example, if it cannot start, it may be due to faults in the transmission multifunction switch, starter or ignition switch, which need to be investigated one by one; The brake light is always on, replacing the brake light switch can solve the problem; The air outlet of the heater/air conditioner is not ventilated. Check and replace the blower or regulator.

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